WHAT DOES THE PROGRAM LOOK LIKE?

We’ve gathered insights and action steps from the best of the best to create this MasterClass in Guest Experience.

Whether you have 5 restaurants or 5000, we can seamlessly integrate into your system.

We’ve seen it all. Flashy rollouts that fizzle out. Forgotten training videos because there’s no action plan. Content for employees but no structure or support for managers.

That’s why we’ve built a training system with solutions for each of the positions seen here ———>>>

    • Rollout Plan Guide

    • Email Templates

    • Framework Overview

    • Tools to create checklists and recipe cards

    • series of virtual coaching videos

    • diagnosing tool

    • training plan and tracker

    • progress tracker

    • Video Content on Food Safety and Quality

    • Video Content on Genuine Hospitality

    • Video Content on Flow

    • Broken into learning “chunks”

    • E-Learning to track completion

Just because its training, doesn’t mean it has to be boring. In fact, we believe the more memorable the training is, the more likely your teams are to remember it.

Here are some samples of the training to show you how we bring a message to life.

If it doesn’t work, don’t waste your team’s time. Every program we build starts with the business result first. If we can’t prove that it moves the needle, we don’t build it.

Here’s a case study of how we increased customer NPS.